Stories
How teams use Capture across Customer Success, Operations, IT, People Ops, agencies, and engineering. Composite scenarios drawn from common customer patterns.
Composite scenarios based on customer patterns. Names and identifying details replaced; workflows and numbers reflect real cases.
Customer Success retired the onboarding Zoom.
45-minute calls became 12-minute guides. Territory grew 80% without adding headcount.
Operations rebuilt the SOP library before audit.
Twenty-one processes, recorded by their owners. SOC 2 closed two weeks early.
IT cut Tier 1 tickets by a third.
Twenty repeat questions, twenty guides, eight weeks. Mondays got their afternoons back.
People Ops shipped role-based onboarding.
Five to eight guides per role. New hires running their stack by day two.
Agency made handovers a billable deliverable.
A Capture Pack on every engagement: €4,500 added line, 92% renewal rate.
Engineering rebuilt onboarding around recorded guides.
A 2,400-line README replaced by twelve guides. New hires shipped in week one.
Record one workflow.
Free Chrome extension. No signup required.